This Server Sucks!
HOSTEDTODAY CAN KISS MY ASS
The site got some traffic (56 viewers at once) and the friggin' site can't handle it. The Terminal starts going good, and, wouldn't you know it, the server hosting TQR is a clinker and a half. So I e-mail them at HostedToday, and get a lame ass:
Hello,
The server load is bit high and is causing the slow connection.We will update you soon.
Regards,Sandeep
Technical Support
Outsourced Sandeep? Fine. But can you fix the site to where 50 damn viewers isn't cause for a crash? Christ! The idea is to build a viewer base, not alienate them. If the site can't accommodate more than 10 viewers at a time, TQR is not going to grow, but atrophy like my overtaxed patience. What is the HostedToday thinking? I just feel totally screwed and taken advantage of. Why the hell did I spend my money with them when it sounds like I could have spent the same amount and gotten way better load capacity of whatever it's called by using aol or some other company. Anyhow. Here is Sandeep's follow up e-mail:
Hello,
Sorry for the inconvenience caused to you. Your domains and mails are working fine now. The DNS service was critical in the server for some time as there were too many connection attempt to the server. We have now running scripts in the server to find out the IP is which is accessing too many connections and to prevent service going critical. We have also disabled some services which are no longer needed in the server. Please verify this after clearing your browser cache.
Regards,Sandeep
Technical Support
The 'Runaround' is distinguishable, no matter what dialect it is given to you in. Fifty six connections at once is too many?! And how the hell do I clear my server cache? What in the hell is a server cache in the first place? That's what I'm paying you guys for isn't it? Sheesh.
I've heard changing hosts or servers or whatever is a real cluster-you-know-what. But do I have any other choice? It's been a very bad Monday.
The site got some traffic (56 viewers at once) and the friggin' site can't handle it. The Terminal starts going good, and, wouldn't you know it, the server hosting TQR is a clinker and a half. So I e-mail them at HostedToday, and get a lame ass:
Hello,
The server load is bit high and is causing the slow connection.We will update you soon.
Regards,Sandeep
Technical Support
Outsourced Sandeep? Fine. But can you fix the site to where 50 damn viewers isn't cause for a crash? Christ! The idea is to build a viewer base, not alienate them. If the site can't accommodate more than 10 viewers at a time, TQR is not going to grow, but atrophy like my overtaxed patience. What is the HostedToday thinking? I just feel totally screwed and taken advantage of. Why the hell did I spend my money with them when it sounds like I could have spent the same amount and gotten way better load capacity of whatever it's called by using aol or some other company. Anyhow. Here is Sandeep's follow up e-mail:
Hello,
Sorry for the inconvenience caused to you. Your domains and mails are working fine now. The DNS service was critical in the server for some time as there were too many connection attempt to the server. We have now running scripts in the server to find out the IP is which is accessing too many connections and to prevent service going critical. We have also disabled some services which are no longer needed in the server. Please verify this after clearing your browser cache.
Regards,Sandeep
Technical Support
The 'Runaround' is distinguishable, no matter what dialect it is given to you in. Fifty six connections at once is too many?! And how the hell do I clear my server cache? What in the hell is a server cache in the first place? That's what I'm paying you guys for isn't it? Sheesh.
I've heard changing hosts or servers or whatever is a real cluster-you-know-what. But do I have any other choice? It's been a very bad Monday.
posted by Theodore Q. Rorschalk at 12:58 PM
1 Comments:
I'm having the exact same problems with the exact same inscrutable boilerplate script written by the exact same remote support tech in, presumably, India.
I'm looking for a new host now. The plan is to find a decent cpanel host and move there. I'm looking at one located here in Chicagoland, where I live. I talked to them, and the tech support (American!) said what I need to do is have HostedToday "do a cpanel backup" then call my new ISP and tell them to go, give them my ftp details, and they download the "cpanel backup" and get my new site running on their servers identical to my old setup.
Since I'm running a blog off my site, getting moved without changing things is a big deal to me.
My traffic has grown over the last several months, and, apparently, hostedtoday simply cannot handle growth among its customers.
Rich.
BlogRodent
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